Terms & Conditions

1. Introduction

Welcome to EastOfficeCollective ("we," "our," or "us"). These Terms & Conditions ("Terms") regulate your engagement with our plumbing services and our online platform at eastofficecollective.sbs (the "Service") managed by EastOfficeCollective.

By engaging with a service or by using our Service, you accept these Terms. Should you not agree with any portion of these terms, you are prohibited from utilizing the Service.

2. Service Overview

EastOfficeCollective offers exclusive plumbing services, which includes but is not confined to:

• Immediate plumbing repairs
• Bathroom and kitchen refurbishments
• Plumbing solutions for businesses
• Comprehensive plumbing projects
• Inspection and maintenance services

Availability of services is contingent on existing conditions and we maintain the autonomy to modify or cease services at our discretion.

3. Booking and Reservations

3.1 Booking Process

To reserve a service, you are required to:

• Have reached the age of maturity, which is typically 18
• Submit precise and thorough information
• Consent to these Terms & Conditions
• Ensure access to the premises at the times agreed upon

3.2 Confirmation

A booking for service is only deemed confirmed upon our issuance of a written acknowledgment. We possess the full right to reject service to any individual at our discretion.

3.3 Availability

Service provision is contingent on the availability of our technicians and the accessibility of the site. We will strive to accommodate your requested service timeframes to the best of our ability.

4. Payment Terms

4.1 Pricing

Prices are given in £ and are inclusive of any applicable taxes unless stated otherwise. Price alterations are subject to change without prior notification.

4.2 Payment Schedule

• For emergency interventions: Payment required upon service completion
• For projects exceeding £1,000: A 50% advance payment is due at the time of reservation
• Remaining balance: Due upon finalization of the project
• Any supplementary fees (if applicable): To be settled upon service completion

4.3 Payment Methods

Acceptable forms of payment include major credit cards, direct bank transfers, and certified bank drafts. Our payment processing is executed using secure, encrypted systems.

5. Cancellation and Refund Policy

5.1 Client Cancellations

• With a notice exceeding 48 hours prior to service: Full refund of deposit
• Notice given 24-48 hours before service: 50% of the deposit is refundable
• Less than 24 hours notice prior to service: Deposit is non-refundable
• Cancellation of emergency service: A £100 cancellation fee applies

5.2 Emergency Service Assurance

In the event of emergency services, we pledge a response within a 2-hour window. Failure to meet this commitment due to extraneous factors results in:

• A 20% reduction in the service fee
• Priority rescheduling of your service for the first available opportunity

5.3 Delays in Projects

Should project postponement occur due to unexpected site situations or material procurement issues, we commit to communicating new timelines and making necessary adjustments to schedules.

6. Safety and On-Site Behavior

6.1 Safety Protocols

All property owners are expected to:

• Ensure safe and unobstructed entry to areas of work
• Declare any potentially harmful materials or conditions
• Restrict access to work areas for children and pets
• Adhere to all safety guidelines provided by technicians

6.2 Site Readiness

It is the responsibility of customers to:

• Remove personal effects from areas requiring work
• Offer sufficient space for the work to be carried out
• Manage pets during the timescale of service
• Notify neighbors about impending work schedules

6.3 Conduct

Clients must maintain a risk-free work environment. We hold the rights to suspend service provisions if on-site conditions present a danger to our technicians or property assets.

7. Liability and Insurance

7.1 Our Liability

Our responsibility is confined to payments received for your service. We are not liable for:

• Pre-existing conditions of plumbing systems
• Detriments instigated by concealed flaws
• Indirect losses due to service interruptions
• Concerns stemming from insufficient maintenance

7.2 Insurance Protection

Our company upholds comprehensive general liability insurance that covers the extent of our work and operational activities. Clients bear responsibility for their own insurance coverage over their properties.

7.3 Guarantee of Service

Warranties related to the standard of work performed are provided in accordance with the details set forth in your service agreement. Material and fixture guarantees adhere to manufacturer's warranties.

8. Alterations and Project Modifications

We retain the authority to alter project proposals considering site-specific conditions, regulatory compliance, or material supply considerations. Any adjustments will be conveyed and consented to prior to their enactment.

9. Unforeseen Events

We hold no accountability for holdups, abrogations, or revisions resulting from events outside of our management, which include, but are not confined to:

• Severe climatic disruptions
• Catastrophic events
• Government mandates
• Interruptions in public utilities
• Supply chain irregularities for materials

10. Privacy and Confidentiality

Your private information is managed in alignment with our Privacy Policy. Engaging with our services constitutes your consent to the gathering and utilization of your data as outlined in our Privacy Policy.

11. Intellectual Property

All intellectual content available on our site, such as texts, visuals, emblems, and illustrations are protected by copyright and trademark regulations. Unauthorized duplication, distribution, or creation of derivative works is prohibited without our express consent.

12. Jurisdiction

The governance of these Terms is pursuant to laws enforceable within United Kingdom. Legal disagreements are to be settled within the judicial courts located in London, United Kingdom.

13. Amendments to Terms

We reserve the entitlement to adjust these Terms at our discretion. Amendments will be published on our website accompanied by an updated revision date. Continuous use of our services signifies assent to the amended terms.

14. Contacting Us

Should you have inquiries regarding these Terms & Conditions, our contact details are as follows: