Privacy Policy

1. Introduction

EastOfficeCollective ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website eastofficecollective.sbs or when you make use of our plumbing services.

With the use of our services, you are giving your consent to the data procedures specified in this policy. Our policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) among other pertinent Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly submit to us during activities such as:

• Reserving plumbing services
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing web forms
• Asking for quotes or consultations

The types of information collected may cover:

• Identification and contact details (email, telephone, physical address)
• Financial details (processed securely with external payment services)
• Specifications of the service you need and information about your property
• Alternate contact details
• Directions for accessing your property

2.2 Information Collected Automatically

Upon accessing our website, specific data regarding your device and browsing activities are automatically documented:

• IP address and geolocation data
• Web browser details
• Website navigation – pages viewed and duration of visit
• Referral sources
• Device specifications (model, screen dimensions, etc.)

2.3 Cookies and Similar Tracking Technologies

To improve your browsing experience, we utilize cookies and parallel tracking technologies. These are valuable in helping us:

• Store your settings and preferences
• Analyze web traffic and website performance
• Offer tailored content
• Refine our service offerings

Your browser settings or our cookie consent tool can be used to manage your cookie preferences.

3. Utilization of Your Information

The data we compile is utilized for varied reasons:

• Provision of Services: For the execution of plumbing services, scheduling appointments, and communication concerning your projects
• Client Support: To address your questions and offer support
• Payment Transactions: To process financial transactions and oversee billing
• Security: To maintain operational safety and prevent fraudulent behavior
• Promotional Activities: To send you marketing materials and announcements, provided you have given consent to such communications
• Site Improvement: To evaluate website interaction and upgrade our web functionalities
• Regulatory Adherence: To ensure compliance with relevant laws and regulatory requirements

4. Sharing and Revealing Your Information

We refrain from selling, exchanging, or leasing your personal details to unaffiliated parties. There are certain conditions under which we may disclose your information:

4.1 Vendors and Service Providers

Information may be shared with reliable third-party vendors that facilitate us in areas such as payment processing; web hosting and management; email distribution; data analysis and performance tracking; client service.

4.2 Legal Obligations

There may be a need to disclose your data in response to legal demands, court orders, emergencies, or probes into suspected unlawful activities or fraud.

4.3 Business Transactions

Your details might be part of the assets transferred during mergers, acquisitions, or asset sales of the company.

5. Data Protection

We employ proper technical and organizational tactics to protect your data from unauthorized access, modification, public disclosure, or destruction. These strategies include data encryption, secure servers, access control, consistent assessments, and workforce education.

Despite our efforts, it's important to remember that no internet-based transmission or electronic storage can be guaranteed as completely secure. Thus, we cannot assure absolute protection of your information.

6. Storing Your Data

Your personal details are held only for as long as is necessary to serve the purposes it was collected for, or as mandated by legal prerequisites. Typical retention periods include:

• Service records: 7 years for tax/legal reasons
• Communication subscriptions: Until you opt out or request deletion
• Web analytics data: 26 months
• Client assistance records: 3 years following the last communication
• Warranty details: For the entire period of the warranty

7. Your Data Rights and Choices

You have the ability to request access to, rectify or eradicate your personal data, data portability, withdraw consent to marketing communications, and manage your cookie preferences. To practice these rights, please get in touch with us using the details provided further down.

8 External Services

8.1 Google Analytics

We utilize Google Analytics for assessing website traffic. Opting out is possible through Google Analytics' opt-out browser extension.

8.2 Social Media Platforms

Links on our website may direct you to different social platforms each with its own privacy policies.

8.3 Transaction Processors

All payment transactions are handled by payment processors compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. Transfer of Data Internationally

Your information may be conducted across international borders for processing in countries different from United Kingdom. We ensure that appropriate safeguar